Signs of things to come?
Vodafone
and Optus networks suffer outage across Australia
LIVE
Vodafone
says all services have now fully been restored across the country
apart from Western Australia.
ABC,
19
June, 2014
Some
Vodafone customers were not able to make or receive phone calls from
around midday today.
Vodafone
says it was sparked by a transmission problem in Western Australian
which affected 3G services nationally.
Optus
users also experienced a service problem, but the company says the
issue has been fixed.
"Those
customers affected, please turn your phone off and then on. This
should fix the problem. We apologise again for the inconvenience,"
Optus tweeted.
It
is unclear how many customers had been affected
Earlier -
Vodafone
and Optus mobile networks have suffered widespread outages, with some
customers of both carriers unable to make calls, send text messages
and use data.
Most
of the problems with the two networks appeared to be resolved by
5.30pm AEST.
A
Vodafone spokeswoman confirmed some customers across Australia were
having difficulty making calls and sending text messages since about
1pm AEST.
“It’s
not affecting all customers but it’s significant,” she said.
“We’re working hard to get it up and working again.”
The
mobile carrier had suffered a network outage in Perth earlier on
Thursday morning due to a broken transmission link. However, the
issue spread nationally after the company attempted to fix the issue.
The
spokeswoman said at 5pm AEST that the issue had been fixed, but
the company’s Twitter page and official status page had not been
updated at time of writing.
Optus
customers also reported issues with the second-ranked mobile network
nationally, with many unable to use data services.
It
is unclear whether the outages are linked between the two mobile
carriers, which share some mobile towers.
“We
are investigating the cause of an issue that is affecting the mobile
services of some of our customers,” a spokeswoman said. “We
are working on the issue as a priority and will provide an update as
soon as possible.
“We’re
really sorry, we know this is frustrating for our customers.”
Thousands
of customers flooded the Facebook pages and Twitter profiles of the
two mobile carriers to complain of service outages on Thursday.
Teresa
Corbin, chief executive of the Australian Communications Consumer
Action Network, said the consumer lobby would not seek refunds to
customers over the one-off outage but demanded better communication
from the carriers.
“It
doesn’t seem like [Optus] have done much public messaging - people
need to know when they’re trying to contact their family and
friends that ... the network is down,” she said.
“Customers
will be looking to see how their provider handles that event and
whether they feel they’ve been properly informed.”
It
comes just days after the Telecommunications Industry Ombudsman
reported
a 19.4 per cent decrease in the number of complaints
it had received about mobile services in the first three months of
2014, compared to the same period last year.
Vodafone
customers filed 9271 new complaints with the ombudsman during the
period, making it the second most complained-about telco after
Telstra.
The
mobile carrier has suffered ongoing customer losses, losing
more than a million subscribers in the past 12 months,
and thousands more since a major issue affecting data dropouts in
2010.
It was identified with the inability to contact a database connected with phones recorded as being stolen. This brought about phones being not able to register on the network, and had nothing to do with a transmission related issue.
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