From the Telegraph.
Collapsed Thomas Cook told customers everything was 'normal'
“It was the moment dream holidays became nightmares. After Thomas Cook collapsed early today, Britain's largest ever peacetime repatriation of 150,000 stranded UK tourists has begun.
But it has emerged that the failed travel operator told customers the company was "operating as normal" just hours before it announced its fall into liquidation.
As Sam Barker reports, the firm was telling passengers all flights and holidays were running to plan. Three hours later at 3am, it announced it had stopped trading and left Twitter.
Many holidaymakers discovered their trips had been thrown into chaos via social media.”
Meanwhile the directors took the money and ran.